Efecte helps service organizations digitalize and automate their work. Customers across Europe leverage our cloud service to operate with greater agility, to improve the experience of end-users, and to save costs. The use cases for our solutions range from IT service management and ticketing to improving employee experiences, business workflows, and customer service. We are the European Alternative to global players in our space. Our headquarters is in Finland, and we have regional hubs in Germany and Sweden. Efecte is listed on the Nasdaq First North Growth Market Finland marketplace. www.efecte.com
Eficode is an Atlassian Platinum Solution partner in 5 countries and provides all the Atlassian and agile services you need – from expert consulting, managed services and hosting to training and license management. Eficode’s experts have been certified widely within Atlassian solutions and have extensive experience in ITSM and Jira Service Management.
PeopleCert is the global leader in the delivery of examination and accreditation services, delivering millions of exams in over 200 countries. Partnering with multi -national organisations and government bodies, PeopleCert offers an integrated approach to helping candidates realise their ambitions and gain global recognition across a range of leading Language, Business, and IT qualifications that enhance career prospects and improve lives.
With a comprehensive portfolio of 700+ exams delivered in 25 languages including the global programs of ITIL® and PRINCE2® PeopleCert is also the owner of Axelos, a joint venture company created in 2013 by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc (CPI.L).
ServiceDesk Plus from ManageEngine is a help desk solution with ITIL support for the entire organization. With advanced ITSM features combined with a user-friendly interface, ServiceDesk Plus helps businesses deliver world-class service in a cost-effective way. Available both for local installation and as a cloud service.
Inuit represents ManageEngine in the Swedish market and offers support and services around the solutions in collaboration with partners.
Axians is an IT services provider and our mission as our customers' IT partner is to deliver flawless and available IT systems 24/7. Our mission is to secure our customers' information assets, as well as delivering first-class support, 24 hours a day, 365 days a year. We focus on a wide range of vertical markets with a broad range of IT solutions and services spanning from business applications and data analytics, enterprise networking, digital workspaces, data centre/cloud services, telecommunications infrastructure to cybersecurity. Every day, we help customers digitalise businesses through design, implementation, operation, and management. Our headquarters are in Solna, Stockholm. Please visit axians.se for more information. If you would like to get in touch with us directly, please email: firstname.lastname@example.org
IT-driven business development for organizations that want to make a difference
BiTA is a knowledge company that has a vision to simplify change. With our customers, we create the future of the digital society. We support organizations to create internal efficiency and deliver customer value – we call it Operational Excellence. We have a unique implementation model where we work closely with you, combining consultation and competence development / education. We do not chase billing, we chase results. Therefore, we dare to promise a lasting structural capital in cooperation with us.
Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software.
With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey.
We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Micro Focus helps you run your business and transform it. Our software provides the critical tools you need to build, operate, secure, and analyze your enterprise. By design, these tools bridge the gap between existing and emerging technologies—which means you can innovate faster, with less risk, in the race to digital transformation.
Netgain are experts in digitalization and automation. We design, implement and develop smart solutions that streamline processes. Our solutions and knowledge will help you free up time, resources and create great user experiences, higher security and increased sustainability.
We want to make everyday life easier for people
The interest in technology is a large part of our driving force. The desire to learn everything that is possible – to be the best in our field. When many people know a lot about an area, the collaboration and joy of sharing their knowledge begins – internally and with our customers. Digitalization is in our DNA and we have always helped our customers with technology to develop and achieve their goals.
Zitac delivers deep technical expertise, creative solutions and services to a customer base that extends across Europe. Our goal is to create clear value for those who choose us as their partner in IT. The collaboration creates a creative environment where we, with the help of technology, build magical solutions for our customers.
For about 10 years now, Zitac has been a Ivantis leading strategic partner in ITSM / ESM. Ivanti was formed a couple of years ago when Landesk and HEAT merged. Zitac already works with most of Ivanti’s ITSM customers in the Nordic region and sees great demand from new customers in both the public and private sectors.
During September 2020, it became clear that Ivanti has positioned itself as a Leader in Gartner’s Magic Quadrant for IT Service Management tools 2020. In 2019, they were positioned as a Challenger and have now qualified as a Leader and the Zitac team agrees with Gartner.
Since the start of 2015, we have helped our customers with pride, passion and commitment to tailor solutions within both internal and external service and support. Combined with our experience and expertise, we base our offering on solutions that both ourselves and leading analysts such as Gartner and Forrester believe have a strong market position and good prospects. We primarily target companies and organizations that just like us want a little more, set slightly higher quality requirements and want more satisfied IT users. understand the customer’s needs long before they have formulated the problem themselves, and to always try to exceed expectations. In this way, we can add value to your entire organisation and optimise your customer journey.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers and HR to do their job and delight their customers. More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).
4me was founded in 2010 when a couple of experienced ITSM experts realized that large enterprises were already spending a large percentage of their IT budget on external providers. That realization, combined with the progress of cloud computing and the gradual acceptance of enterprise SaaS applications, signaled a clear need for a new enterprise-class service management solutions with a completely different architecture. 4me combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR, and Facilities, as well as external managed service providers, to work seamlessly with each other.
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