Many organizations find it difficult to keep momentum and drive innovation after the first go-live. To avoid this situation BusinessNow has developed a Transformation Model to guide and structure how Strategic Drivers can be filtered in to Business Value and from there to a prioritized Roadmap. As Business Opportunities are selected for Design and Development the Design Sprint and DevOps concepts are driving fail fast and iterative prototyping with the users and stakeholders involved.
At this session you will learn how to build a Road Map for service innovation and how to apply concepts like Value Proposition, Product Break Down and Service Models to align Business Expectation to service opportunities and End User Experience. The CSI Register will be introduced to drive feed back loops as a concept for Continual Innovation and Improvement.
Nobelterassen – Dag 2 kl 10:15 – 11:00
Peter Ravnholt is a Partner and Service Management consultant at BusinessNow. For more than 15 years Peter has advised large companies in Australia and Denmark about the introduction to and automation of Service Management across corporate functional and hierarchical structures. Peter has been a contributor to the ITIL framework for the books “Introduction to the service lifecycle” and “Service Transition” and is known as a frequent speaker and trainer in service strategy, process development and digital transformation. Recently Peter joined with some of Europe’s leading experts in business and operating models to research and develop how automation initiatives can be aligned to business value and strategic initiatives to ensure benefit realization for the digital transformation of the enterprise. Peter are inspired from concepts and methods like Value Proposition Canvas, Business Model Generation, Operating Model Canvas, Design Thinking, Agile Development and DevOps.