ITIL 4 is here! Managing Service Relationships

Understanding, recording and managing service relationships plays a much stronger role in ITIL 4. Are you ready to map and monitor service relationships? Can you limit your service access and the service offering based on service relationships? The presentation will outline how you can implement in concrete example one of the new key concepts of ITIL 4.

Lindgren – Day 2 kl 11:55 – 12:15

peter_scheider_002Peter Schneider, Chief Product Officer, Efecte

Peter has been leading the Products Unit of Efecte since June 2014 and is responsible for product management, product marketing and product strategy. Earlier in his career, he has been holding various product management roles for enterprise and communication service provider solutions in Nokia and Siemens. Peter has written various expert articles on ITIL 4, IT and Enterprise Service Management in publications such as Computerwoche and the itsmf magazine in Germany.