Workshop

Establish a Communication and Training Plan using the WHO-HOW-WHAT approach!

Bring your laptop and you current or upcoming project to kick-start the development of a Communications and Training Plan!

This is a hands-on workshop where you bring one of your ongoing or future project and your laptop. Thorsten will guide you through the steps and kick-start your development of a Communications and Training Plan by using the WHO-HOW-WHAT approach. Templates will be provided and YOU WILL WORK in this workshop using one of your own projects!

Using any of the industry recognized frameworks like ITIL, COBIT, SIAM, LEAN DevOps etc. will only be a success if people are engaged. To realize the promised benefits of any new method, tool or framework the people doing the work must change their way of working and potentially a new culture has to be established to realize all the potential benefits your organization is striving for. Communications and Training is a very critical aspect of delivering a successful project and the WHO-HOW-WHAT approach will provide you a structured method when creating a Communications and Training Plan.

What you can add to your “tool box” after this workshop:

  • Communication and Training Plan template (Excel)
  • WHO-HOW-WHAT templates (PowerPoint)
  • A simple and structured method to create a Communications and Training Plan
  • Information and data to gain leadership commitment towards People Change Management

 Sjösidan – Day 1, 11:00 – 11:45

torstenThorsten Manthey

Thorsten Manthey is passionate about IT Service Management, ITSM governance and cultural and organizational transformation. Thorsten has worked across multiple industries including health care, pharmaceutical, oil and gas, manufacturing, financial services, insurance and telecommunications in North America, Europe and Scandinavia.

Thorsten holds a Master’s degree in Computer Science and Engineering from Chalmers University of Technology and a Bachelor degree in Mechanical Engineering. He is an ITIL V3 Expert and ITIL V2 master, and a Certified Change Management Professional (CCMP). Thorsten speaks English, German and Swedish and is an international speaker and presenter.

Thorsten has been a board member of multiple itSMF chapters and a founding board member of the itSMF chapter in Calgary, Canada.