More than 20 years of experience within IT Service Management and with almost all ITIL® processes. Has furthermore solid practical experience within IT Service Management and the abilities to find pragmatic and simple solutions to nowadays problems and processes:
- Coaching and facilitation on numerous implementations of core ITIL® processes – focusing on getting things to work in practice
- Strong practical experience regarding transition of services and building up ITSM capabilities in an in-/outsourcing environment
- Strong practical experience regarding different types of agreements in complex constellations (SLA, SIAM, OLA, etc.) – including measurement and reporting
Mälarsalen – Dag 1 kl 14:00 – 14:45
How you can get value from SIAM
Most organizations have moved from an almost single supplier setup to now benefiting from a multisourcing setup. But multisourcing is challenging and comes with a price! Based on practical experience you will be inspired how SIAM can add value by supporting and strengthening the management, integration and coordination between your service providers.