Service Management consulent, BusinessNow

Lindgren – Dag 2 kl 13:30 – 13:50

IT Strategy and Everyday Practice – How to Keep Them Consistent?

In IT service organizations the IT Management makes strategic decisions to streamline service deliveries, processes and tasks. Unfortunately, in many organizations everyday practice in the Service Desk and IT support do not reflect these decisions. How can we keep it all in sync? How do we ensure that even operational tasks like configuring mail notifications, priority levels and resolution times reflect the strategic goals and the intended business value?

BusinessNow invites you to a short presentation of our approach. The take away is how the IT service value proposition, operating model and service lifecycle information flow can ensure that focus is maintained at the business value and strategic level, resulting in design and delivery of the best services possible.