Reni Friis has worked in the IT industry for 20 years, and has a strong foundation in IT Management Consulting. She is a strong figure on the international Lean IT scene, and is an avid contributor on conferences, the LITA content board etc. She has contributed with a strong Lean presence in the development of VeriSM, and is also heavily involved in the continued development of both this and other relevant frameworks.

 Mälarsalen – Dag 2 kl 13:30 – 14:15

VeriSM: service management for the digital age

VeriSM is a service management approach that helps organizations deal with complexity, including digital transformation, emerging technologies and the range of management practices and ways of working that have developed in recent years. In this session, Claire Agutter tells the story of VeriSM; how it was created, why, and the VeriSM model that helps organizations take an integrated approach to service management. Delegates will hear about the organizations that are adopting VeriSM, and learn how to select and blend management practices in their own organization.