Signe-Marie has more than 20 years of experience within IT and is recognised as an inspirational speaker and an enthusiastic facilitator and trainer. She has worked in all kinds of service management projects. Still she wonders: Why does best practice work so well in some organisations, while in others it is just a project that soon fades out? Her experience is that delivering high quality services to customers, it is so much about the people.

Having founded Teambyggerne (“Team builders Ltd”), she wants to combine her experience within service management and her competence as trainer, facilitator in working with teams, helping them reach their goals, exploit their full potential and achieve high quality services for their customers.

Main focus: Providing training and building team capabilities within Lean, ITIL, Information Security, GDPR and Risk management.

Signe-Marie was part of the group launching itSMF Norway in 2002. For more than ten years, she was responsible for the conference program and was chair of the Board for two, receiving the recognition as “Member of Honour” in 2015. At an international level, she was part of the ITIL v3 advisory group and the APMG Examiner Panel, developing both ITIL and Cyber Resilience exams.

Nobelterrassen – Dag 1 kl 13:00 – 13:45

Lean på 1 time! Et lynkurs i Lean og prosessforbedring!

I løpet av en interaktiv time får deltakerne en innføring viktige Lean-prinsipper om kundefokus og prosessflyt. Gjennom lek og moro, samt litt alvor og konkurranse får deltakerne være med på å gjøre prosessforbedring i praksis. Målet er å gi deltakerne en forståelse av hva Lean handler om, og noen nyttige refleksjoner om hvordan Lean kan være nyttig i egen bedrift.