Revolutionizing IT Service Management with Generative AI

Join us as we delve into the transformative power of Artificial Intelligence (AI) in the realm of IT Service Management. As organizations strive for increased efficiency and improved employee experiences, Generative AI is emerging as a game-changer.

In this session, we’ll go beyond the hype and delve into actionable strategies to help you start implementing generative AI into your IT service management workflows. Explore AI-powered tools and strategies that improve employee productivity and efficiency, enable proactive insights and offer instant support. Join us to unlock the potential of Generative AI and transform your ITSM practice.

You will also learn:

  • Benefits of embracing Generative AI in ITSM
  • Challenges in implementing Generative AI
  • The potential of Generative AI in creating a humanized employee experience
  • Best practices for implementing Generative AI in an ITSM context

The presentation will be presented in both Swedish and English.


Tero Angeria, Senior Sales Manager Nordics, Freshworks, +31625130374

Christoffer Göransson, Sales Manager and co-owner Synerity,, 0733-408700

synerity_4915 Tero Angeria